To make purchases, please login to your account.

FAQ


My account

Activate my account

To create your account, click on the link received by email and enter the email address you use to connect to your ENT profile. You can then set up your password.

Log in to my account

To log in to your account, click on “Login” at the top right of the page, or on the menu if you are using a mobile device. Enter your email address and password and validate.

I can’t connect to my account

If you are unable to log in to your account, please contact info@iil.ch

How do I change my password?

Once you have logged in to your account, click on your name at the top right of the page and on “Edit Security Settings”. You will be able to change your password.

My contact details have changed. How do I update them?

Your contact details are imported from ENT. To update them, go to your ENT profile and make the necessary changes. These will be automatically imported within 24 hours.

Dress code

Where can I find the official dress code?

The dress code for primary students is available here 

For secondary students, the dress code can be found here

Is official sportswear compulsory for all students?

Yes, the IIL official sportswear is compulsory for all primary and secondary students attending PE lessons at IIL.

How to place an order

I can’t add an item to my basket

To add an item to your basket, you need to log in to your account.

How do I choose the right size?

You can use the size guide, available here, to help you select the right size for your child.  

The size I need is not available

Please contact shop@iil.ch

I am entitled to VAT exemption. How do I proceed?

If your purchase is over CHF 100.- and you are entitled to VAT exemption, please do not place order online and directly contact shop@iil.ch

Order collection

How can I collect my order?

We provide a “Click & Collect” system (no delivery). Once your order has been prepared, you will be notified by email. Orders can be collected from our shop located at Avenue Eugène-Lance 22, 1212 Grand-Lancy, during opening hours.

When can I collect my order?

Orders are generally ready to be picked up within 3 to 5 working days.

Once you have received confirmation by email that your order is ready, you can collect it from Monday to Friday during opening hours of the shop.

Where is the IIL Shop?

The IIL Shop is located at Avenue Eugène-Lance 22, 1212 Grand-Lancy, in the IIL gardener’s house.

What are the Shop opening hours for order collection?

Monday 15:30-17:00

Tuesday 7:45-8:30

Wednesday 11:30-12:45

Thursday 7:45-08:30

Friday 15:30-16:45

Book an appointment

How to book a fitting appointment online?

  1. Click on “Appointment”
  2. Click on “Uniform fitting”
  3. Select a suitable date/time among the available choices and fill in the information required. If you are logged in to your account, this step will be automatically completed.

If the slots available are not convenient for you, you can book an appointment directly with our team by email at shop@iil.ch

How to cancel or reschedule a fitting appointment?

Go to your account and click on “Appointment”. Select the time slot concerned and click on “Cancel/Reschedule”.

If you wish to change the time or the day of your appointment, you will have to cancel it before booking a new one. This is a mandatory step.

Payment

What are the possible payment methods?

We accept most credit/debit cards (Visa, MasterCard, American Express, Postcard Direct Debit).

How secure is the payment?

We take security very seriously and offer safe and reliable payment methods. When paying with a debit or credit card, the payment information will be automatically encrypted as per bank requirements.

Return and refund

How do I exchange an item?

You can exchange any items directly at the Shop during opening hours.

The item to be exchanged must be unused, in its original packaging with all tags still attached and must not have been worn or washed. IIL Shop reserves the right to refuse the request for exchange. Items on sale cannot be returned or exchanged.

How do I return an item?

You can return any items directly at the shop during opening hours.

The item must be returned unused, in its original packaging with all tags still attached and must not have been worn or washed. IIL Shop reserves the right to refuse the request for return. Items on sale cannot be returned or exchanged.

What is the deadline to exchange or return items?

You can exchange or return any items within 14 days of the initial purchase.

Refund period

You will be refunded to the payment method used for the initial purchase within 3 working days of the item being returned.   pour l’achat dans les 3 jours ouvrés suivant le retour de l’article concerné.

Other information

Which browsers are compatible with the IIL Shop website?

All modern browsers such as Microsoft Edge, Safari, Chrome, Firefox, etc. are compatible. However, we recommend the use of Chrome.

How do you manage cookies on your website?

Please visit the dedicated page for more information.

Where can I see your Terms and Conditions (T&Cs)?

You can see our Terms and Conditions on the dedicated page sur la page dédiée.  

Contact us

Contact form